The Moorings Medical Practice
The Moorings Med/practice, 2a Valley Road, Kenley, Surrey, CR8 5DG 622 reviewsReviews
Although the Gp's here are really good, some ( and not all) receptionist need to be aware that they are not the arbiter of your healthcare....
Recently, I was told that a treatment that I have for a chronic and longstanding condition and for which I had received an insufficient supply at the Pharmacy had been curtailed because there were changes to the NHS prescribable medicines.
I was told in a gruff and rude manner that my request for a supply of a very common medication had been turned down by the GP because of new rules.
' We need to HELP SUPPORT THE NHS!' she told me making me feel about 4 inches tall and a scrounger, to boot.
My eyes filled with tears- I have just been made redundant! On a low income that meant I would have to find an extra £44 per month at least...
I went back though and said... 'What about chronic conditions, then?'
'No maybe not, speak to the GP' she snapped.
She had zero sympathy clearly.
Anyway, when I saw the GP she said it wasn't that my prescription was being treated differently, and my condition is down as chronic- the Pharmacist could not get any more at the moment and so it was on a backstop. She gave me a further prescription and I got the meds from a better pharmacy.
That receptionist has a lot to answer for. She caused sleepless nights and suffering.
Every time I call to try and book an appointment for my daughter, the receptionist is borderline rude, not very helpful and short with me. I find it a stressful experience trying to book an appointment over the phone.
You get appointments when needed.
More patience. Listen to patients concerns.
Caring and smart doctors, keep up the good work!
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